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But oftentimes, there’s lag that can make the interaction feel clunky. Ideally, when you run a remote support session, the agent and customer’s screen sync up in real-time.

Free trial: 7 days Pricing: $69/month Features But its core remote support features have above-average ratings for the category. On G2, GoToAssist doesn’t have the highest of ratings, with an average rating of 4.3 out of 5 stars.

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Whether you need to remotely control a Mac, PC, or Android device, GoToAssist lets you quickly transition from your ticket to a remote support session so you can see the issue clearly and resolve it fast. GoToAssist remote sessions begin from your Zendesk ticketing system and your recording and notes automatically sync with your ticket when the session ends.

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And like GoTo’s other software options, GoToAssist is a popular, reliable solution. GoToAssist is one of many products, including GoTo Connect, Meeting, Webinar, Room, Contact, Assist, and many others, that the software company GoTo provides. On top of all that, Splashtop makes it easy to get started with customized deployment packages for mass deployments and migrations from other remote support solutions.

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Other advanced security measures include multi-level password security, session idle timeout, two-factor verification, and device authentication. And plans for Splashtop are packaged for individual users, small teams, and large enterprises.Īll Splashtop software is hosted on AWS that provides a secure, firewalled computing and network environment with data encryption and DDoS mitigation measures in place. The software caters to IT departments, MSPs, support agents, and OEMs in Education, Healthcare, Media and Entertainment, Accounting, Government, and Architecture and Design. Splashtopīoasting a rating of 4.9 out of 5 stars from 325 G2 reviews, Splashtop’s remote desktop software allows you to centralize remote access management. Learn more about Zendesk for Zoho Assist.

Unattended Access Professional: $15/month.

And in addition to the 15-day free trial, you can opt for a free Zoho Assist plan to get a feel for the software before you commit to it. Pricing packages for Zoho Assist come in two flavors, remote support, which is billed by technician and unattended access, which is billed based on the number of unattended computers. In 2022, Zoho Assist earned recognition from Gartner Peer Insights as the Customer’s Choice for 2022. And Zoho Assist is well-recognized in the industry. Put simply, you can use Zoho Assist with Zendesk to provide real-time support to customers via voice, video, chat, and remote access. Among other things, you can use Zoho Assist to configure unattended remote access and manage unattended, remote devices. Along with Zendesk, you can leverage Zoho Assist to support customers over distance via web-based, on-demand remote sessions. Zoho Assist, Zoho’s cloud-based remote support and remote access software is no exception. Zoho has become well-known for software that strikes the ideal balance between intuitiveness and configurability.

Permanent access for unattended devicesĦ best remote support software solutions 1.

iPad multitasking with Slide Over and Split View.

Multi-session support for up to 15 sessions.

Mobile and desktop app with agent console.

Simultaneous multi-to-multi screen remote support.

Cloud and on-premise deployments available.

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How to choose remote help desk software.Benefits of using remote desktops used for customer support.Reviews: 6 best remote support software solutions.Comparison chart: 6 best remote help desk software platforms.Then, we’ll review the basics of remote support software, what it is, its benefits, and how to choose the right solution for your team.įeel free to skip to any section you like by clicking on the table of contents below. While there are many more integrations that accomplish many more functions, on this page, we’ll focus on Zendesk’s best remote support software integrations. Zendesk was built to be that software by existing as a hub around which you can build a best-of-breed support tech stack.

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But agents need help too-ideally from support software that provides a full spectrum of customer and employee experience functionality. A guide to the best remote support softwareĬustomers want answers to their questions and solutions to their problems.